How can we help?
Once submitted, our team will be notified and a dedicated team member will be assigned to your case. They’ll review the information provided by you and the appropriate location or job, before making a final decision. In some cases, we may need to contact you to gather additional information, before we can make a decision.
If you are unsatisfied with the resolution of this process, you are free to contact the appropriate office.
Our current response times are:
- Initial submit: two (2) working days
- Investigation: two-ten (10) working days depending on the complexity of the case
- Follow-up: three (3) working days